To enable a user to use the Templates and Documentation functionality within iinsight, the iinsight Add-on for Windows and the iinsight Templates for Windows needs to be installed.

You will need Administrator rights on your PC to allow the programs to install. Check with your IT department if you are unsure about this.

Please uninstall any previous version of the Windows Add-on first via the Control Panel>Programs and Features>Uninstall. (Please Note: you do not need to uninstall the iinsight Templates for Windows as that has not changed)

The new Office Add- on for Windows can be installed from under the “Help” section in iinsight as below:

Then please follow the installation prompts:

Please select “Next” to proceed further:

When you click on “Close”, then the Microsoft Office Add-on will be functional when you next use Microsoft Office within iinsight:

Finally, please restart your pc:

If you're having issue opening the document, please try File association fix

The new Windows version of the iinsight Add-on also has an Autosave feature.
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​In addition to enhancing security measures, we've introduced a highly sought-after feature that enables automatic document recovery. Unforeseen incidents, such as PC malfunctions, crashes, or Wi-Fi disconnections, can happen at any time. Anticipating these situations, we've implemented the functionality to restore your document.

Please note that this auto-recovery feature is designed to operate only in abnormal situations, such as PC crashes and internet disconnects, provided that the document has not been closed without saving.

For the Auto recovery feature to work, Auto recovery has to be enabled in MS-Word via File>Options>Save>Tick “Save Auto Recovery information every X minutes”

In the scenario when the internet has been disconnected and you save the file.

You’ll receive the below message:

And the option to save the file locally on your PC.

The document will be locked for 20 minutes as a preventive measure to avoid any unintentional overrides of the document, preventing any modifications by other users. In the meantime, if the internet is restored and the document is still open, editing the document can be continued as normal, alternatively if the document was closed a recovered file is then created with the last Auto-saved content.

You’ll see the below message to notify a recovered document has been created. The recovered document has the same name as the original file (recovered) to inform this is a recovered file.

The existing addon needs to be uninstalled first before installing the new addon and the process of uninstalling is a very simple process.

Minimum Requirements for Mac:

If your PC meets the minimum requirements, please download the “iinsight Office Add-on for Mac” located under the Help Icon in iinsight as shown below:

After Downloading the iinsight Add-on for Mac:

Then please follow the installation steps:

Then please try and open a word document in your iinsight Documentation Tab as shown below:

If the document now opens your installation was successful, otherwise you may need the File association fix for Mac:

Note: Mac devices do not have the technology for Autosave at this stage.

You can easily install an old add-on on a Mac by following straightforward steps.