Some IINSIGHT users add activities in amounts of 5 or 10 minutes. For example, some insurers require in the service contract that services are provided in amounts of 5 minutes.

Setting up unit rates in a service contract is an easy task. When creating a new Service Contract on the Charges menu or amending an existing Service Contract, the Billable Unit Rate in Minutes can be set as required – Please Note if this rate is left as 0 the default unit rate is automatically set to 6 minutes.

If units are specified in the Charges – Service Level Contract as in the example below

Then you will be able to view the units in the Costs summary. In the example below, as the units are 6 minutes, 2 hours equates to 20 units (120 minutes/6):