You may experience missing and cut-off comments in the comments sections or notes area. This is due to a character limit of 255 characters (including spaces) – this is the maximum number of characters that are allowable in a text box, when past this limit the rest of the notes or comments will not be displayed.

To work around this limitation for notes longer than 255 characters, use separate notes (i.e, case note part 1 of 1, case note part 2 of 2) or upload a Word/pdf document for very large sets of notes.

Some variables only have a 100-character limit (such as the ‘Assigned To’ variable); this is because it was not anticipated that more than 100 characters would be used in this field.

Remember the Comments Box can be populated in a Word doc template using the variable %%COMMENTS%%

Then all comments entered in the Case ‘Comments’ Box will appear in the template Word document where the variable was placed.