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User Interface Options / System Reminders for Charges Menu
User Interface Options / System Reminders for Charges Menu
Updated over 7 months ago

These fields are used as durability reminders and can be accessed from the Charges menu then Options:

  • 1st durability assessment reminder after 13 weeks of case closure.

  • 2nd durability assessment reminder after 26 weeks of case closure. (Please note the number of week’s reminders is determined by the service contract).

  • Having the check box marked with zero weeks means the service contract has case durability fields enabled but no reminder is set.

Note: Durability Reminders can be defined globally for all cases in the Options > Admin Management Console > System Reminders tab.

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