To ensure that the user's firewall and other security settings allow the use of iinsight, it is recommended that the iinsight URL be added to Internet Explorer's trusted sites.

1. Open up Internet Explorer and go to Tools... Click on the cog wheel and select internet options.

2. Ensure that the Trusted sites appears with a green tick as below and click on Sites.

3. Add https://aus.iinsightonline.com to the zone... then Close.

Note: for international users, use https://*.iinsightonline.com

​Note: IE8 is no longer supported due to Microsoft's support for Windows XP SP3 ending on April 2014.