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Change User Password
Updated over 6 months ago

By clicking 'Change Password' under the Help section a user will be able to reset their password.

Change_Password_option_under_Help_section.jpg

First, confirm the current password then specify a new password which needs to be rated sufficiently secure (Password Strength: Strong) to permit this change. Please use a minimum of 8 characters consisting of at least:

  • 1 upper-case character

  • 1 lowercase character

  • 1 number

  • 1 special character

Note: special characters can include: !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~

Note: although we recommend as a guide that strong passwords include the above listed characters, the algorithm looks at more than just these parameters and includes things like common words, names, slang and regular dictionary looks ups etc.

The password can also be changed from the Admin > Manage Users > User Details tab;

Select the user name and click the 'Password' button and enter the New password in both fields:

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