New Feature Release : Multiple Tax Rates
We’re excited to announce a new update to how tax is managed on your iinsight platform!
Until now, tax was simply an on/off checkbox, with a single tax rate applied across your account. While this worked for many, it didn’t give much flexibility for practices operating in regions or services with different tax requirements.
With this update, we’re introducing Multiple Tax Rates – giving you greater control and flexibility over how tax is applied to your services, plans, and billing.
What's New
Dropdown instead of checkbox
Everywhere you previously saw the tax checkbox (e.g. Service Contract, Plans/Program and Billing Windows), you’ll now see a dropdown menu. This makes it easier to select the right tax option.
No changes to your setup
Don’t worry - your current setup will work exactly the same as before. If you currently only use “Tax” or “No Tax,” those options will remain in place with no action required from you.
Create and manage additional tax types
Need more than one tax rate? You can now create as many tax types and rates as your practice requires. For example:
Standard Tax (10%)
Reduced Tax (5%)
Tax Free (0%)
Out Of Scope (0%)
Or region/service-specific rates such as HST & PST.
New tax types and rates can be created and managed in Options > Common Lists > Tax list type.
For further information on this process please refer to the Help Centre article on Managing Tax Types & Rates.
What You Need to Do
Nothing at all! Your existing setup will carry over seamlessly. The only difference you’ll notice is the new dropdown instead of the old checkbox. From there, it’s up to you whether you want to start using multiple tax rates.
As always, if you have any questions, our support team is here to help!