When submitting your NDIA claims via the Bulk File Report, should you find you frequently have claims rejected due to +/- $0.01 differences (some times more!) in the totals calculated by NDIA, enabling NDIA Invoice Code Rounding on your Service Contract(s) should help to resolve this.
These differences most often occur due to NDIA recalculating claim totals based on an aggregated Charge Code total, rather than per individual Activity/Item service billing.
Enabling NDIA Invoice Code Rounding
If suitable, setting can be found and enabled on in the Charges > Service Contracts area, under the service contract Options:
IMPORTANT: we only recommend enabling this on a Service Contract that is solely used for NDIA claims.
This is also not necessarily suitable for use on all NDIA contacts, and is based upon the submission method being used.
Should you have any questions or doubts about enabling this setting, please contact your local support team who will be able to advise you further.
Invoice Code Corrections
If the NDIA Invoice Code Rounding is enabled on a contract, at the point of raising an invoice the platform will perform a check to see if there is any difference in the total of the invoice on iinsight, and the total per code that will be calculated by NDIA when the claim is submitted.
Should a difference be found for a code, then a correction will be applied to the invoice/case, for the amount.
These corrections will show in the case costs and on the invoice, as well as other financial tables/reports; and be assigned to a "System" user.
These corrections are deliberately excluded from the Bulk File Report exports so as not to undo the reason for their creation! And will not show in the Timesheets area nor any Employee based reports as they are not user related.
Please find an example below of how one of these entries looks in the Case List > Costs table, for a correction of -$0.01 on Charge Code "10_101_0128_1_1":
If an invoice is Deleted, Voided or Reversed the code correction line item will be removed from the Case Costs.
Mixed rates / billing type error message
While for NDIA claims this should never be an issue, as this function is applying a correction at the aggregated charge code level it does not support billings under the same code having a mix different rates nor billing types (Activity/Item).
Should a mix of rates or billing types be found for the same code when attempting to raise an invoice, the invoice will not be created and an error message outlining the issue will be shown such as the below:
