Custom refund templates can be created in MS Word with the help of our Templates Add-on. The information in this article below covers the different fields available for these custom Refund Templates.
For further information on the managing and assigning these templates to your Service Contracts and Cases please refer to the article Managing Financial Templates.
Creating Your Refund Templates in MS Word:
Just like with Documentation Templates on IINSIGHT you can create custom refund templates within MS Word using our Templates Add-on to help populate the variables required whilst maintaining all the standard formatting features available within MS Word.
These variables outlined in more detail in the Refund Template Variables section of this article below.
Refund template variables can be placed anywhere in your refund template and an example of how you can use these can be seen in the image below where we have set out a basic refund template in MS Word:
Adding a new Refund Template
When your Refund template(s) have been created uploading them to IINSIGHT is very simple and is done in the main Templates area of the system using the New button under the Financial Templates tab:
This will then open the New Finance Template window for you to upload your refund template file as well as enter the name and details of the template:
Name is the name that you wish to apply to your new refund template.
Template Description allows you to enter a short text description which can be viewed in the Templates table to help with admin and management of your finance templates.
Template Type needs to be set to "refund" when uploading a refund template.
Template File allows you to either "drag and drop" or browse for your template file to upload it to your IINSIGHT system.
Disabled Options:
Please note the "Grouping", "Subtotal by" and "Order by" options will be disabled in the New Finance Templates window when adding a new refund template as these are not required and only used when uploading invoice templates. |
To complete the creation process after all required details have been entered, click "OK".
For further information on managing and assigning your templates please refer to the article Managing Financial Templates.
Refund Template Variables
In the Templates Add-on you will notice that there are several tabs that run across the top of the application. Please note that ONLY the variables available within the Refund Templates Fields tab are able to be used in your Refund Templates.
The following Refund Template Field variables can be used anywhere on your Refund Template(s):
Refund Template Field | Variable | Description |
Bill To (Company Name) | %%BILLTOCOMPANYNAME%% | The invoicee's (Bill To's) company name |
Bill To (Full Name) | %%BILLTOFULLNAME%% | The invoicee's (Bill To's) contact's full name |
Bill To (Full Address) | %%BILLTOFULLADDRESS%% | The invoicee's (Bill To's) full address |
Refund Amount | %%AMOUNT%% | The total financial value of the refund |
Date Refunded | %%DATE%% | The date the refund was made |
Client (Full Name) | %%CLIENT%% | The client's full name. |
Case Number | %%CASENO%% | The case number of a case. |
Invoice Number | %%INVOICENO%% | The invoice number that the refund is against. |
Refund Details | %%NOTES%% | The "Notes" details of the refund. |
Transaction ID | %%TRANSACTION_ID%% | The "Transaction ID" of the refund. |