Launching 12 May
Based on customer feedback, we’ve been improving the iinsight Support Centre to make it easier to use, easier to navigate, and faster to get help when you need it.
The refreshed Support Centre launches on 12 May and is designed to provide a better overall support experience, with clearer information and improved self‑service tools.
What’s new?
The updated Support Centre includes several improvements shaped by customer feedback, including:
Updated and improved help content
Articles have been reviewed and refreshed to provide clearer, more accurate guidance.
Improved layout and navigation
Content is organised more intuitively, making it easier to find answers quickly.
A new and improved AI chatbot
Our enhanced AI chatbot helps guide you to relevant information and support options faster, reducing the time it takes to get answers.
What’s staying the same?
While the Support Centre experience is being refreshed, the way you access support remains the same.
You will continue to be able to:
Search help articles
Use AI‑assisted support via the chatbot
Raise new support requests as usual
There is no change to how new support tickets are lodged or managed by our Support team.
What to expect from 12 May
From 12 May, the new Support Centre will be live.
Please note:
Access to historical support tickets will not be available in the new Support Centre
All new support requests can be logged as normal from launch day onward
While past tickets will no longer be accessible, the improvements to content, navigation, and AI‑assisted support are designed to ensure you can get help more easily and efficiently going forward.
Why we’re making this change
Customer feedback highlighted the need for:
Faster access to accurate information
Easier navigation
Better self‑service support options
These updates directly address that feedback and allow us to provide a more reliable, scalable support experience moving forward.
Our priority is to ensure you continue to receive timely, high‑quality support — with minimal impact during the transition.
Thank you for your continued feedback and support as we launch the improved iinsight Support Centre.